Privacy Policy

Last updated: March 2026

At ToyRoots (toyroots.com), we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect

When you place an order or contact us, we collect the following information:

  • Full name
  • Delivery address
  • Phone number
  • Email address (if provided)
  • Order details and purchase history

2. How We Use Your Information

We use your information solely to:

  • Process and deliver your orders
  • Contact you regarding your order status
  • Respond to your queries and support requests
  • Send order confirmations and delivery updates
  • Improve our products and services

3. Cash on Delivery Orders

For Cash on Delivery orders, your name, address and phone number are shared with our courier partner solely for the purpose of delivering your order. This information is not used for any other purpose.

4. WhatsApp Communication

When you contact us via WhatsApp, your phone number and conversation history are stored to help us serve you better. We do not share this information with third parties.

5. Data Sharing

We do not sell, trade, or share your personal information with any third parties except:

  • Our courier partners — for order delivery purposes only
  • When required by law or legal process

6. Cookies

Our website uses cookies to improve your browsing experience, remember your cart items, and analyze website traffic. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings at any time.

7. Google Analytics & Advertising

We use Google Analytics to understand how visitors use our website. We may also run Google Ads to promote our products. Google may use cookies to serve ads based on your previous visits to our website. You can opt out of personalized advertising by visiting Google’s Ad Settings.

8. Facebook Pixel

Our website uses Facebook Pixel to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram. This tool collects data about your activity on our website.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

11. Children’s Privacy

Our website sells toys for children but is intended to be used by parents and guardians. We do not knowingly collect personal information from children under 13 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • WhatsApp: +92-332-6665011
  • Email: [email protected]
  • Hours: Monday to Saturday, 9am to 6pm