⚡ Quick summary — before you read further
– Report any issue within 48 hours of delivery
– Record an unboxing video — required for all return claims
– Product must be in original packaging, unused
– Contact us on WhatsApp: +92-332-6665011
– Refunds processed within 3–5 business days
✅ When can you return a product?
✓ We accept returns for
– Wrong product delivered
– Product arrived damaged
– Missing pieces or parts
– Product is defective or broken
– Significantly different from listing
✗ We do not accept returns for
– Change of mind after purchase
– Product used or assembled
– Missing original packaging
– Damage caused by child or misuse
– Claims after 48 hours of delivery
📹 Unboxing video — mandatory for all claims
To protect both you and ToyRoots, we require an unboxing video for all return or damage claims. This is standard practice across Pakistan’s e-commerce industry.
The video must show:
– The sealed parcel before opening
– The full unboxing process without interruption
– The product and all contents clearly visible
Without an unboxing video, we are unable to process return claims for damaged or missing items. We strongly recommend all customers record this video upon receiving their order.
🪜 How to request a return — step by step
① Contact us within 48 hours of delivery
WhatsApp us at +92-332-6665011 or email info@toyroots.com. Tell us your order details and the issue.
② Send your unboxing video and photos
Share the unboxing video along with clear photos of the product showing the issue.
③ We review your claim within 24 hours
Our team will review and confirm whether the return is approved via WhatsApp.
④ Return the product in original packaging
Once approved, we’ll arrange pickup or guide you on how to send the product back.
⑤ Refund or replacement processed
Refund or replacement processed within 3–5 business days of receiving the item.
💵 Refund methods
Refunds are issued via the same payment method used for your original order:
– Cash on Delivery orders — refunded via EasyPaisa, JazzCash, or bank transfer
– Bank transfer orders — refunded to the same bank account
Please allow 3–5 business days for the refund to reflect after we confirm receipt of the returned item. We will contact you on WhatsApp to confirm your preferred refund method.
⚠️ Important notes
– Parcels cannot be opened before Cash on Delivery payment
– ToyRoots reserves the right to reject returns that do not meet conditions above
– Return shipping is covered by ToyRoots only if the error was on our side
– Products marked as safety hazards are clearly described — please read listings carefully
💬 WhatsApp
+92-332-6665011
📧 Email
info@toyroots.com
🕐 Hours
Mon–Sat, 9am–6pm